PHENIX WELLNESS GROUP LLC ("we," "our," or "us") operates https://phenixwellnessgroup.com (the "Site"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy details how we collect, use, disclose, and safeguard your data when you visit our online store or make a purchase of our wellness products and services.
-------------------------------------------------------------------------------- 1. INFORMATION WE COLLECT -------------------------------------------------------------------------------- - Order & Account Details: Name, billing address, shipping address, email address, phone number, and purchase history.
- Payment Information: Payment card and transaction details. These are processed directly and securely by third-party payment gateways (e.g., Stripe, PayPal, WooCommerce Payments); we do not store raw credit card numbers on our servers.
- Wellness & Consultation Data: Any voluntary information you submit through intake forms, wellness quizzes, subscription preference centers, or customer support inquiries (e.g., dietary preferences, lifestyle goals, supplement routines).
- Automated Data: IP address, browser type, device information, operating system, pages visited, and interaction logs collected through cookies, server logs, and analytics tools.
-------------------------------------------------------------------------------- 2. WELLNESS & NON-MEDICAL DISCLAIMER -------------------------------------------------------------------------------- The products, consultations, and informational materials offered on this Site are intended for general wellbeing and nutritional support only. They are not intended to diagnose, treat, cure, or prevent any disease, nor are they a substitute for professional medical advice, diagnosis, or treatment.
Information submitted through this store does not create a doctor-patient relationship and is not subject to Health Insurance Portability and Accountability Act (HIPAA) protections unless explicitly agreed upon in writing. Always consult a qualified healthcare provider regarding medical concerns.
-------------------------------------------------------------------------------- 3. HOW WE USE YOUR INFORMATION -------------------------------------------------------------------------------- - Order Processing: To calculate taxes, shipping, verify transactions, fulfill orders, and manage returns. - Customer Communications: To send order confirmations, tracking alerts, and customer service updates. - Recurring Subscriptions: To manage scheduled deliveries, recurring billing, and account preferences. - Marketing & Wellness Content: To send promotional newsletters, wellness tips, and discount notices (only with prior affirmative opt-in; you may unsubscribe at any time). - Security & Compliance: To detect and prevent fraudulent transactions, protect the integrity of our platform, and comply with legal and tax accounting obligations.
-------------------------------------------------------------------------------- 4. THIRD-PARTY SERVICE PROVIDERS -------------------------------------------------------------------------------- We share information with third-party service providers only as necessary to operate our store: - E-Commerce & Hosting: Automattic / WooCommerce, WordPress, and Hawkhost (hosting provider) - Payment Processors: [e.g., Stripe, PayPal, Apple Pay, Square]. - Fulfillment & Shipping: [e.g., ShipStation, USPS, UPS, DHL]. - Email & Marketing Automation: [e.g., Klaviyo, Mailchimp]. - Analytics & Site Optimization: [e.g., Google Analytics].
-------------------------------------------------------------------------------- 5. COOKIES AND TRACKING TECHNOLOGIES -------------------------------------------------------------------------------- Our site utilizes cookies to ensure core functionality: - Essential WooCommerce Cookies: Used to preserve shopping cart contents, session identity, and customer account login state. - Analytics & Performance Cookies: Used to evaluate visitor patterns, improve navigation, and assess campaign effectiveness. - Marketing Cookies: Used to deliver relevant advertisements and track promotional conversions (with user consent).
You can control cookie settings through your web browser preferences or through the cookie banner on our site.
-------------------------------------------------------------------------------- 6. DATA RETENTION & SECURITY -------------------------------------------------------------------------------- We retain customer order records for as long as required to fulfill purchases, comply with statutory tax and accounting laws, and resolve disputes. Inactive accounts and abandoned cart data are periodically reviewed and pruned in accordance with WooCommerce privacy settings.
We implement standard administrative, technical, and physical security measures (including SSL encryption across all store pages) to safeguard your personal data against unauthorized access, loss, or misuse.
-------------------------------------------------------------------------------- 7. YOUR PRIVACY RIGHTS (GDPR, CCPA, AND STATE LAWS) -------------------------------------------------------------------------------- Depending on your geographical location and applicable privacy laws, you may have the right to: - Access the personal information we maintain about you. - Request the correction or rectification of inaccurate records. - Request the erasure or deletion of your personal data ("Right to be Forgotten"). - Restrict or object to certain processing activities. - Request data portability to transfer your records to another service. - Opt out of the sale or sharing of personal data (note: we do not sell customer personal information).
To exercise any of these privacy rights, please submit a written request to the contact information listed below.
-------------------------------------------------------------------------------- 8. CONTACT US -------------------------------------------------------------------------------- If you have questions, comments, or requests regarding this Privacy Policy, please contact us at:
- Business Name: Phenix Wellness Group LLC - Email: admin@phenixwellnessgroup.com - Phone: 602-541-6465 - Contact Page - Mailing Address: 2820 S Alma School Rd Ste 18 PB 429 Chandler, AZ 85286
By Phenix Wellness Group
Copyright 2025 Phenix Wellness Group LLC
Phenix Wellness Group LLC 2820 S Alma School Rd Ste 18 PB 429 Chandler, AZ 85286
